Returns & Exchanges
At Flower Knows, we want you to be completely satisfied with your whimsical beauty purchases. If you are not happy with your order, we accept returns on unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our customer support team at support@flowerknows.co with your order number and the specific items you wish to return to receive a Return Authorization.
Prepare the Package
Carefully pack the unused items in their original decorative packaging and include the printed return form to ensure your refund is processed accurately.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location; please note that return shipping fees may apply unless the item is defective.
Receive Your Refund
Once our warehouse inspects the returned goods for quality assurance, your refund will be issued to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing